Returns

Change of Mind Returns

If you are unsatisfied with your purchase, you have 7 days from the date of delivery to notify us that you would like to return it. Please note:

• The item must be unused, in its original packaging, and in resalable condition.
• Return shipping is the customer's responsibility.
• Once we receive the returned item and confirm it meets the above conditions, we will process your refund via your original payment method.

To start a return, email info@hgbavaco.co.za within 7 days of delivery.

Items Damaged in Transit

We take great care in packaging every order, but courier damage can occasionally happen. If your item arrives damaged, please notify us within 48 hours of delivery with clear photos of the damage.

Minor, repairable damage (e.g. small scratches or marks):

• If you selected Shipping Protection at checkout, we will arrange a repair or exchange at no cost to you.
• If you did not select Shipping Protection, we're happy to arrange a repair or exchange, but return shipping will be for your account if you choose not to keep the item.

Major, irreparable damage (e.g. a broken frame or structurally unusable item):

• We will always cover a full replacement or refund, including return shipping costs — regardless of whether Shipping Protection was selected.

Shipping Protection

At checkout, you can opt in to Shipping Protection for 2% of your order value. This covers the cost of repair, replacement, and return shipping for any repairable courier damage claims, giving you full peace of mind on your delivery. Shipping Protection does not cover change-of-mind returns.

Refund Processing

Once we receive your returned or exchanged item and confirm its condition, refunds are processed within 2 weeks via your original payment method (e.g. card refunds are returned to the same card, EFT refunds are returned to the bank account provided).